Refund Policy

Last Updated: April 23, 2026

1. Digital Goods — Refund Limitation

SeerMaster delivers personalized digital reports. Once analysis has begun (i.e., your PDF has been compiled or the report content has been generated), refunds are limited under Korean e-commerce law (Article 17, Paragraph 2, Item 5).

2. Eligible Refund Cases

1. Non-delivery due to our fault: If we fail to deliver your report within 7 days of payment.
2. Duplicate charges: Accidental double billing.
3. Pre-analysis cancellation: Within 1 hour of payment AND before analysis has started.
4. Technical failure: Our system is unable to generate your report (and reissue is not possible).

3. How to Request a Refund

Email support@seermaster.com within 7 days of payment with:

• Payment email address
• Date and amount of purchase
• Order ID or PayPal receipt
• Reason for refund

We will respond within 3 business days. Refunds are processed back to your original payment method (Toss / PayPal / Bank). Final settlement may take 3–7 business days depending on the payment processor.

4. Non-Refundable Cases

• Report has already been delivered and viewed (except for our fault).
• Dissatisfaction with the interpretation result (subjective).
• Errors caused by inaccurate input data (date, time, etc.).
• Requests made more than 7 days after payment.

5. Contact

Refund inquiries: support@seermaster.com · +82-10-2145-7820